Answers to frequently asked questions and solutions to common problems.
If you have login problems, check:
Use the 'Forgot password' option to reset your password
After 5 failed attempts, the account is locked for 15 minutes. Wait or contact administrator
Contact company administrator or support
Check your internet connection and try again
If the declaration was not sent to IMI:
Complete missing data in driver profile
Update document expiry dates
Try again in a few minutes. If the problem persists, contact support
Check if posting dates are valid (not in the past, appropriate period)
Data synchronization problems:
Check internet connection. If the problem persists, API may be unavailable
Check synchronization logs in the system. Fix data causing errors
For large amounts of data, synchronization may take several minutes. Check progress bar
If you haven't found a solution to your problem:
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